Business Affairs Strategic Plan

Division of Business Affairs

The Division of Business Affairs Strategic Plan outlines a comprehensive ten-year strategy for the division that compliments the UNC Charlotte Strategic Plan:
Shaping What’s Next.

Our Mission

To facilitate University student and employee success through excellent service and support.

Our Division Culture

  • Excellence, Responsibility and Trust
  • Customer-centric
  • Excitement for the Job
  • Acceptance and Inclusion
  • Opportunity and Development

Goal 1

Ensure the University remains a great place to work.

  • Create a divisional culture of employee success.
  • Enhance safety measures, education, training and visibility of public safety for the campus community.
  • Invest in and encourage employee engagement and development.
  • Make employee recruitment a positive experience for candidates, as well as our internal customers.

Goal 2

Keep tuition and fees affordable for students.

  • Annually review and assess student fees and auxiliary charges to students.
  • Increase student employment, career development and mentor opportunities.
  • Support student financial and life skills programs and initiatives.
  • Use business partnerships to improve courseware affordability.

Goal 3

Provide efficient operations and excellent customer service.

  • Evaluate, redesign and develop streamlined and efficient business policies and processes.
  • Measure and improve customer satisfaction of services provided to campus and community.
  • Optimize space usage and utilization in campus facilities.
  • Create and communicate efficient campuswide capital and budget processes.
  • Support the University in achieving national prominence as an emerging, top-tier research university.

Goal 4

Foster a division and campus of diversity, inclusion and community.

  • Create a divisional culture of diversity and inclusion.
  • Build and maintain relationships with community partners including businesses, vendors and governments.
  • Make diversity and inclusion an integral part of division and campus recruitment.